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Bartinik Law Firm, PC

How to Communicate Effectively in an Adversarial Setting

Peter J. Bartinik, Jr.
Civil Trial Attorney, Practicing Law in Connecticut

Effective communication is important.  It is especially important when you are in an adversarial setting.  For example, when you deal with an insurance adjuster in Groton, Connecticut or in any Southeastern Connecticut town, you should expect the insurance adjuster to be skeptical of your claim.  In fact, if you have a personal injury case like a car crash in Groton, Connectiuct, it is the insurance adjusters job to "adjuster" the amount of money that you are entitled to downward. Communication is a skill.  A skill that can be learned.  If you make an effort, you can improve your ability to communicate effectively.  When you are dealing with an insurance adjuster, you should make every effort to communicate clearly and accurately.  

Here, are some general principles that you can apply to improve your communication in any setting especially when dealing with an insurance adjuster in Connecticut.  First, you should have an interest in detail.  This means you should sincerely want to know all of the relevant facts.  And you should embrace the fact that the insurance adjuster also needs to know all of the facts too.  Details are important.  They are the finishing touches to a full story.  With the details, an insurance adjuster will expect you are hiding something.  So, it makes sense to share the details.  

Second, you should have a good knowledge of facts. When you are dealing wth an insurance adjuster, you should expect that they will ask you questions, and that they expect answers.  If you don't have a good working knowledge of the fact, then the insurance adjuster will doubt your claim.  

Third, be good listener.  When dealing with an insurance adjuster you will answer questions.  But before you can answer a question accurately, you must be able to listen to, hear, and understand the question.  I have heard many people answer a question that is not asked which makes the hearing believe you are being evasive.  The simple act of listening to a question is no so simple since many people can't do it well.  It is important to make a conscious effort to listen carefully when dealing with an insurance adjuster.  

Fourth, be confident.  The process can be miserable if you are not confident.  The way to find confidence, be honest, know the facts, and know that you are a good listener.  

When you are dealing with an insurance adjuster you can benefit from our free book, How to Deal with an Insurance Adjuster in Conneccticut.  The book is free from this website.

If you or anyone you know is dealing with  an insurance adjuster and needs some help contact the lawyers at The Bartinik Law Firm, PC, 100 Fort Hill Road, Groton, CT 860 445 8521 or toll free at 888 717 4211.  

 


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